Refund Policy

At BreakupChat, we want every member to have a positive experience. Because your personalised guidance and premium features become available immediately after you subscribe, our subscriptions are generally non-refundable once your membership has been activated.

Annual & Monthly Subscriptions

Your subscription gives you immediate access to premium features, personalised guidance and ongoing conversations throughout your billing period. For this reason, we generally do not offer refunds for:

• Change of mind
• Partial use of a subscription
• Forgetting to cancel before renewal
• Not using the service after subscribing

Exceptions

We understand that mistakes happen. We'll gladly review refund requests where:

• You were charged incorrectly.
• You were charged more than once.
• A technical issue prevented you from accessing the service.
• A billing error occurred.

If you believe one of these situations applies, please contact us and we'll review your request as quickly as possible.

Cancelling Your Subscription

You can cancel your subscription at any time from your account settings. If you cancel, your membership will remain active until the end of your current billing period. You won't be charged again unless you choose to renew.

Our Commitment

We're committed to building a product that genuinely helps people navigate breakups and relationship crises with greater clarity and confidence. If something hasn't worked as expected, we'd genuinely like to know. Your feedback helps us improve BreakupChat for everyone.

Contact

For billing questions or refund requests, please contact: support@breakupchat.com. Please include the email address associated with your account and a brief description of the issue so we can assist you as quickly as possible.